Last Updated: [January 30, 2026]
Welcome to RideBovi, a ride-hailing service owned and operated by EveryHome Group LLC (registered in the United States) and RideBovi Transport and Logistics Limited (registered in Nigeria). EveryHome Group LLC and RideBovi Transport and Logistics Limited operate and are represented in various countries through their duly registered subsidiaries, in accordance with applicable local laws.
By accessing or using the RideBovi website, mobile application, or services (collectively, the “Service”), you agree to be bound by these Terms of Use. If you do not agree, please do not use our Service.
1. Eligibility
You must be at least 18 years old to use RideBovi. By using the Service, you confirm that you meet this requirement and have the legal capacity to enter into this agreement.
2. Nature of the Service
RideBovi is a technology platform that connects riders with independent third-party drivers. RideBovi does not provide direct transportation services and does not employ drivers.
Drivers operate independently and are solely responsible for:
Vehicle condition and maintenance
Required licenses and permits
Compliance with local transportation laws
3. User Accounts
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. RideBovi reserves the right to suspend or terminate accounts involved in misuse, fraud, or violation of these Terms.
4. Payments & Pricing
Ride fares are displayed before trip confirmation. Prices may vary due to distance, time, demand, or other factors. RideBovi may charge service fees to support platform operations.
All payments are processed securely through approved third-party payment providers.
5. Prohibited Use
You agree not to:
Use the Service for illegal or harmful purposes
Harass, abuse, or threaten drivers or riders
Attempt to hack, manipulate, or disrupt the platform
Provide false or misleading information
6. Disclaimers; Limitation of Liability; and Indemnity
Disclaimers.
RideBovi, EveryHome Group LLC, RideBovi Transport and Logistics, and all EveryHome Group subsidiaries are not liable for:
Actions or omissions of drivers or riders
Delays, cancellations, or service interruptions
Personal injury, loss, or damages arising during rides
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RideBovi, EveryHome Group and its subsidiaries disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, RideBovi/EveryHome Group makes no representation, warranty, or guarantee regarding the reliability, accuracy, timeliness, quality, suitability, or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free.
RideBovi/EveryHome Group does not guarantee the quality, suitability, safety or availability of third-party providers. You agree that the entire risk arising out of your use of the services, and any service or good requested or obtained from third-party providers in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
Drivers and couriers of RideBovi/EveryHome Group herein referred as third-party providers are not direct employees of RideBovi/EverHome Group. RideBovi/EveryHome Group only acts as a platform for connecting drivers, courier with clients. Therefore, RideBovi/EveryHome Group does not have absolute control over the users during a ride. However, RideBovi/EveryHome Group can review complaints and ban users who are not compliant with our terms and safety policies. Even though we ensure drivers are screened before being enrolled on our platform for the safety of all users, we advise all riders to use their discretion when choosing a driver for a ride.
If a dispute arises between you and or any other third party, you release RideBovi/EveryHome Group from losses of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
RideBovi/EveryHome Group does not control, endorse or take responsibility for any user content or third-party content available on or linked to by the services.
RideBovi’s/EveryHome Group’s use of algorithms in an attempt to provide services or improve the experience of users and the security and safety of the services does not constitute a guarantee or warranty of any kind, expressed or implied.
Limitation of Liability.
RIDEBOVI/EVERYHOME GROUP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR DEATH, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF RideBovi/EveryHome Group, EVEN IF RideBovi/EveryHome Group HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RIDEBOVI/EVERYHOME GROUP SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, EVEN IF RIDEBOVI/EVERYHOME GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RIDEBOVI/EVERYHOME GROUP SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RIDEBOVI/EVERYHOME GROUP’S REASONABLE CONTROL.
EVEN THOUGH RIDEBOVI/EVERYHOME GROUP ENSURES SAFETY OF RIDERS AND USERS BY ADMITTING ONLY DRIVERS LICENSED AND PERMITTED TO DRIVE BY THEIR LOCAL AUTHORITIES (BY REVIEWING THEIR DRIVING LICENSE & VEHICLE DOCUMENTS), HOWEVER YOU ACKNOWLEDGE THAT IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE DRIVER GOING TO RIDE YOU IS THE SAME DRIVER WHOSE PHOTO OR NAME IS ON OUR PLATFORM. YOU ALSO ACKNOWLEDGE THAT THIRD-PARTY PROVIDERS ARE NOT OSTENSIBLE AGENTS, APPARENT AGENTS, ACTUAL AGENTS, OR EMPLOYEES OF RIDEBOVI/EVERYHOME GROUP.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT RIDEBOVI/EVERYHOME GROUP HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO OR NOT PROVIDED TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
RideBovi/EverHome Group shall not be liable for any damages, liability or losses arising out of lack of or improper installation or use of CHILD RESTRAINT SYSTEMS for guests on rides requested through the services for whom a child restraint system is legally required.
The limitations and disclaimers in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law. Because some states or jurisdictions do not allow the exclusion of or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, RideBovi’s/EveryHome Group’s liability shall be limited to the extent permitted by law. This provision shall have no effect on RideBovi/EveryHome Group CHOICE OF LAW PROVISION SET FORTH BELOW.
RideBovi/EveryHome Group shall not be liable for any damages, liability or losses arising out of statements or representations relating to insurance coverage maintained by RideBovi/EveryHome Group.
Indemnity:
You agree to indemnify and hold RideBovi, EverHome Group and its affiliates and their officers, directors, employees, and agents harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) RideBovi’s/EveryHome Group’s use of your User Content; or (iv) your violation of the rights of any third party, including Third-Party Providers.
8. Termination
We reserve the right to suspend or terminate access to the Service at any time, without notice, for violations of these Terms or applicable laws.
9. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
10. Contact
For questions regarding these Terms, contact us at:
📧 support@ridebovi.com
Child Safety & Age Restriction Policy
Last Updated: January 30, 2026
RideBovi is committed to promoting a safe and responsible platform for all users. This Child Safety & Age Restriction Policy explains how RideBovi protects minors and outlines age-related usage rules.
RideBovi is owned and operated by EveryHome Group LLC (registered in the United States) and RideBovi Transport and Logistics Limited (registered in Nigeria), and may operate through subsidiaries or authorized local entities.
1. Age Requirement
RideBovi services are intended for users who are 18 years of age or older.
By creating an account or using the RideBovi platform, you confirm that:
You are at least 18 years old, or
You are using the platform under the supervision and responsibility of a parent or legal guardian, where permitted by law
RideBovi does not knowingly allow minors to create independent accounts.
2. Child Safety Commitment
RideBovi maintains a zero-tolerance policy toward:
Child exploitation
Child abuse
Endangerment of minors
Any form of inappropriate interaction involving minors
Any such conduct will result in immediate and permanent account deactivation and may be reported to appropriate authorities.
3. Use of Services Involving Minors
Children may not use RideBovi services alone
Drivers and couriers must not accept or transport unaccompanied minors unless explicitly allowed by RideBovi in that region
Users are responsible for complying with local laws regarding minors and transportation
4. Reporting Safety Concerns
If you suspect:
Unsafe behavior involving a minor
Abuse, exploitation, or inappropriate conduct
Please report immediately through:
The RideBovi app, or
📧 support@ridebovi.com
In emergencies, contact local emergency services in your region immediately.
5. Data Protection for Minors
RideBovi does not knowingly collect personal data from children under the age of 18. If such data is identified, RideBovi will take steps to delete the information promptly.
Parents or guardians may contact RideBovi to request data review or deletion.
6. Enforcement
RideBovi reserves the right to:
Verify user age
Suspend or terminate accounts violating this policy
Cooperate with law enforcement where required
7. Policy Updates
This policy may be updated periodically. Continued use of the RideBovi platform constitutes acceptance of the updated policy.
8. Contact
For child safety or age-related concerns, contact:
📧 support@ridebovi.com
RideBovi Driver & Courier Terms and Conditions
Last Updated: January 30, 2026
These Driver & Courier Terms and Conditions (“Terms”) govern your access to and use of the RideBovi platform as a driver or delivery partner.
RideBovi is owned and operated by EveryHome Group LLC (registered in the United States) and RideBovi Transport and Logistics Limited (registered in Nigeria), and may operate in different countries through subsidiaries or authorized local entities.
By registering as a RideBovi driver or courier, you agree to be bound by these Terms.
1. Independent Contractor Relationship
Drivers and couriers using RideBovi are independent contractors, not employees, agents, or representatives of RideBovi Transport and Logistics Limited or EveryHome Group LLC.
Nothing in this agreement creates:
An employment relationship
A partnership or joint venture
An agency relationship
You are free to use other platforms and determine when, where, and how you provide services.
2. Eligibility Requirements
To register and remain active, you must:
Be at least 18 years old
Hold a valid driver’s license (where applicable)
Have valid vehicle documents and insurance
Pass RideBovi’s onboarding and verification process
Comply with all applicable local laws and regulations
RideBovi reserves the right to request updated documents at any time.
3. Vehicle & Equipment
Drivers and couriers are responsible for:
Vehicle ownership, maintenance, and safety
Fuel, repairs, insurance, and operating costs
Ensuring vehicles meet RideBovi’s minimum standards
RideBovi does not provide vehicles or equipment.
4. Use of the Platform
RideBovi provides a technology platform that connects drivers/couriers with riders and delivery requests.
You agree to:
Use the app only for lawful purposes
Provide services in a professional and respectful manner
Accurately complete trips and deliveries
Not manipulate fares, locations, or trip data
Misuse of the platform may result in suspension or termination.
5. Earnings & Payments
Earnings are calculated based on completed rides or deliveries
RideBovi may deduct service or platform fees
Payout schedules and methods will be communicated in-app
Drivers and couriers are responsible for their own tax obligations
RideBovi does not guarantee a minimum income or number of requests.
6. Ratings, Reviews & Conduct
Drivers and couriers are expected to:
Treat riders, customers, and partners respectfully
Avoid harassment, discrimination, or unsafe behavior
Maintain acceptable ratings as defined by RideBovi
RideBovi may investigate complaints and take appropriate action.
7. Safety & Compliance
You agree to:
Follow traffic and safety laws at all times
Never drive or deliver under the influence of alcohol or drugs
Ensure personal and customer safety during trips or deliveries
RideBovi may suspend accounts for safety violations without prior notice.
8. Insurance & Liability
Drivers and couriers are solely responsible for:
Maintaining valid insurance coverage
Any accidents, injuries, fines, or losses incurred during service
RideBovi is not liable for damages arising from trips or deliveries, to the maximum extent permitted by law.
9. Account Suspension or Termination
RideBovi may suspend or terminate your account if you:
Violate these Terms
Engage in fraudulent or unsafe behavior
Provide false information
Receive repeated serious complaints
You may stop using the platform at any time.
10. Data & Privacy
Driver and courier data is handled in accordance with the RideBovi Privacy Policy. Limited information may be shared with riders or customers strictly to complete trips or deliveries.
11. Changes to These Terms
RideBovi may update these Terms periodically. Continued use of the platform after updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, unless otherwise required by applicable local laws.
13. Contact
For driver or courier support, contact:
📧 drivers@ridebovi.com or support@ridebovi.com
RideBovi Driver & Courier Code of Conduct
Last Updated: January 30, 2026
This Code of Conduct outlines the standards of behavior expected from all RideBovi drivers and couriers using the platform. Compliance with this Code is mandatory to maintain access to the RideBovi app.
1. Professionalism & Respect
Drivers and couriers must:
Treat riders, customers, and merchants with respect and courtesy
Communicate politely and clearly
Respect personal boundaries and privacy
Avoid arguments, threats, or abusive language
Discrimination or harassment of any kind will not be tolerated.
2. Safety First
You must:
Follow all traffic and road safety laws
Drive or ride responsibly at all times
Never operate under the influence of alcohol, drugs, or impairing substances
Ensure passengers, packages, and yourself are safe throughout the trip
Safety violations may result in immediate suspension.
3. Vehicle & Equipment Standards
Drivers and couriers are required to:
Keep vehicles clean, roadworthy, and well-maintained
Ensure required safety features are functional
Use approved delivery bags or boxes where applicable
Display RideBovi identification where required
Vehicles must meet RideBovi’s minimum standards at all times.
4. Honest Use of the Platform
You must not:
Manipulate trip requests, fares, or GPS location
Accept trips or deliveries with no intention to complete them
Ask customers for off-platform payments
Share or misuse rider or customer information
Any form of fraud or system abuse is strictly prohibited.
5. Reliability & Service Quality
Drivers and couriers are expected to:
Arrive promptly after accepting a request
Complete trips and deliveries accurately
Handle packages with care
Avoid unnecessary cancellations
Consistently poor performance may affect account status.
6. Ratings, Feedback & Complaints
RideBovi uses ratings and feedback to maintain service quality.
Drivers and couriers must:
Maintain acceptable ratings
Cooperate with RideBovi during investigations
Accept corrective actions when required
False reporting or retaliation against customers is prohibited.
7. Zero Tolerance Conduct
The following behaviors may result in immediate and permanent deactivation:
Violence or threats
Sexual misconduct or harassment
Theft or property damage
Carrying illegal substances or weapons
Any criminal activity while using the platform
8. Legal & Regulatory Compliance
Drivers and couriers must:
Hold valid licenses, permits, and insurance
Comply with local transportation and delivery regulations
Update documents when required
Failure to remain compliant may result in suspension.
9. Account Use & Security
You must:
Use only your own RideBovi account
Keep login details secure
Not allow others to use your account
Account sharing is strictly prohibited.
10. Enforcement
RideBovi reserves the right to:
Investigate reported incidents
Suspend or terminate accounts for violations
Update this Code of Conduct as needed
Continued use of the platform indicates acceptance of this Code.
11. Support & Reporting
If you have concerns or need to report an issue, contact:
📧 support@ridebovi.com
RideBovi Courier Code of Conduct
Last Updated: January 30, 2026
This Courier Code of Conduct outlines the standards of behavior required of all RideBovi delivery partners (“Couriers”). Compliance with this Code is mandatory to remain active on the RideBovi platform.
RideBovi is owned and operated by EveryHome Group LLC (USA) and RideBovi Transport and Logistics Limited (Nigeria), and may operate through subsidiaries or authorized local entities in different countries.
1. Professional Conduct
Couriers must:
Act professionally and respectfully at all times
Communicate clearly and politely with customers and merchants
Respect customer privacy and property
Avoid confrontations or inappropriate behavior
Harassment, discrimination, or abusive conduct is strictly prohibited.
2. Delivery Safety & Responsibility
Couriers must:
Follow all traffic and safety laws
Operate motorcycles, or vehicles responsibly
Never deliver under the influence of alcohol or drugs
Prioritize personal safety and the safety of others
Unsafe behavior may lead to immediate suspension.
3. Package Handling & Care
Couriers are responsible for:
Handling all items with care
Ensuring packages are protected from damage
Using approved delivery bags or containers where required
Delivering orders exactly as instructed
Lost, damaged, or tampered packages may result in penalties or deactivation.
4. Honest Use of the Platform
Couriers must not:
Manipulate delivery requests, routes, or location data
Accept deliveries without intent to complete them
Request or accept off-platform payments
Share or misuse customer or merchant information
Fraudulent behavior will result in account termination.
5. Timeliness & Reliability
Couriers are expected to:
Pick up orders promptly after acceptance
Deliver items within the expected time frame
Communicate delays when unavoidable
Avoid unnecessary cancellations
Consistent delays or cancellations may affect account status.
6. Ratings, Feedback & Complaints
RideBovi monitors courier performance through ratings and feedback.
Couriers must:
Maintain acceptable performance ratings
Cooperate during investigations
Accept corrective actions where required
Retaliation against customers or merchants is prohibited.
7. Zero-Tolerance Violations
The following may result in immediate and permanent deactivation:
Theft or package tampering
Violence, threats, or harassment
Sexual misconduct
Carrying illegal substances or weapons while delivering
Any criminal activity during deliveries
8. Legal Compliance
Couriers must:
Maintain valid licenses, permits, and insurance (where required)
Comply with all local delivery and transport regulations
Keep documents up to date
Non-compliance may result in suspension.
9. Account Integrity
Couriers must:
Use only their own RideBovi account
Keep login credentials secure
Never allow others to deliver using their account
Account sharing is strictly prohibited.
10. Enforcement & Updates
RideBovi reserves the right to:
Investigate reported violations
Suspend or terminate accounts
Update this Code of Conduct as necessary
Continued use of the platform indicates acceptance of this Code.
11. Support & Reporting
For courier support or to report issues, contact:
📧 support@ridebovi.com
RideBovi Refund Policy
Last Updated: January 30, 2026
This Refund Policy explains how refunds are handled for rides and delivery services booked through the RideBovi platform.
RideBovi is owned and operated by EveryHome Group LLC (registered in the United States) and RideBovi Transport and Logistics Limited (registered in Nigeria), and may operate through subsidiaries or authorized local entities in different countries.
1. General Policy
RideBovi aims to provide a fair and transparent experience for all users. Refunds are not automatic and are assessed on a case-by-case basis based on the circumstances of each ride or delivery.
2. Ride Refunds
You may be eligible for a refund in the following situations:
You were charged for a ride that was not completed
You were incorrectly charged or overcharged
The ride was canceled by the driver after a prolonged delay
There was a technical or system error affecting fare calculation
Refunds may be issued as:
A reversal to the original payment method, or
RideBovi app credit, at RideBovi’s discretion
3. Delivery Refunds
Refunds for deliveries may be considered if:
The delivery was not completed
Items were lost, damaged, or tampered with
The order was significantly delayed due to courier fault
You were charged incorrectly
Refund eligibility may depend on merchant policies, delivery status, and investigation outcomes.
4. Non-Refundable Situations
Refunds will generally not be issued for:
Change of mind after trip or delivery completion
Delays caused by traffic, weather, or force majeure events
User-provided incorrect pickup or delivery details
Promotional or discounted rides (unless required by law)
5. Cancellations & Fees
Cancellation fees may apply once a driver or courier has been assigned
Fees are disclosed before confirmation
Excessive cancellations may affect account status
6. How to Request a Refund
To request a refund:
Open the RideBovi app
Go to Trips or Orders
Select the relevant ride or delivery
Submit a support request with details
Alternatively, contact us at:
📧 support@ridebovi.com
Requests should be made within a reasonable time after the ride or delivery. Please submit a request within 48 hours.
7. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
RideBovi is not responsible for delays caused by banks or payment processors.
8. Fraud & Abuse
RideBovi reserves the right to deny refunds in cases of:
Fraudulent claims
Abuse of the refund system
Violation of RideBovi Terms of Use
9. Policy Updates
RideBovi may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.
10. Contact
For questions or refund support, contact:
📧 support@ridebovi.com
